Terms and conditions
The conditions below form the basis of any contract between you (the Group Leader, Client) and Connoisseur Golf.
Booking Confirmation and Deposit
In making a booking, the Group Leader acts on behalf of all group members and is responsible for all payments made to Connoisseur Golf.
In order to finalise a booking, a deposit of 50% of the total cost of the tour is required by the Group Leader. The receipt of payment by Connoisseur Golf finalises the booking.
If the booking is made within 70 days of the client’s arrival, Connoisseur Golf requires the total cost of the tour at the time of booking.
Final payment of the balance must be paid at least 70 days prior to the date of the Group’s arrival. Failure to meet this deadline may result in Connoisseur Golf cancelling the tour in it’s entirety, and should this eventuality occur, reserves the right to refuse refund of the initial deposit. *Balances for 2015 Open Championship Packages due 31st January 2015
Changes to a Booking
Every possible effort will be made to accommodate changes you wish to make to your tour. The additional balance for any changes that are made after your booking is finalised must be settled along with your final payment. Connoisseur Golf reserves the right not to make alterations to your tour after this date, but in most cases we will aim to satisfy your needs. In this case, all balances must be settled by the Group Leader before your arrival date.
Notification of cancellation by a client must be forwarded in writing to Connoisseur Golf. Penalties for cancellation are as follows -
Groups of less than 8 Golfers:
More than 70 days prior to the arrival date: Forfeit of Deposit. Between 30 and 70 days prior to the arrival date: 65% of tour cost including deposit. Within 30 days of the arrival date: 100% of tour cost including deposit.
Groups of 8 or more Golfers:
More than 70 days prior to the arrival date: Forfeit of Deposit. Within 70 days of the arrival date: 100% of tour cost including deposit.
Connoisseur Golf recommends that you have luggage, accident and trip cancellation insurance. Connoisseur Golf will not be held liable for loss, damage or theft of luggage or personal belongings, personal injury, illness or accident. It is important for your own self-interest and protection that you make certain you have adequate coverage. Check with your insurance company for further details.
It is the responsibility of each Group Member to ensure that they possess all the necessary documentation i.e. passport, visas, handicap certificates, and any other travel documentation. Connoisseur Golf will not be liable for forfeiture of services due to lack of such personal documentation.
Should the pilot deem that conditions are suitable to fly, no refund will be applicable if the client decides not to utilize the helicopter transfers.
If the pilot decides conditions are unsuitable to fly, every effort will be made to re-schedule the flight that day to make the golf itinerary possible. Should helicopter transfers not be possible on the day of the scheduled booking, green fees may not be refundable or transferrable after that point. The full value of the helicopter component minus the green fees will be refunded either a) to the clients credit card within 72 hours or b) the clients bank account by electronic transfer within 5 working days.
Connoisseur Golf will provide you with the services outlined in the itinerary at time of booking. Connoisseur Golf will not be liable for injury, loss, damage, accident, delay, changes or inconvenience caused by any force majeure or due to any events beyond the reasonable control of Connoisseur Golf. Connoisseur Golf will not be held liable for loss, damage or theft of luggage or personal belongings, for personal injury, accident or illness on any vehicle or at any place throughout the tour. Connoisseur Golf reserves the right to cancel a tour if circumstances so require. In the event of such, Connoisseur Golf will make a full refund to the Group Leader of all payments received in respect of the tour. This will be the full extent of Connoisseur Golf’s obligation and liability to the client.